Our main principles of social responsibility are:
- Good business ethics.
- Compliance with the client protection principles of the SMART Campaign.
- Service all segments of population and provide access to microfinance services.
- Constant improvement the quality of service – ensuring compliance with the demand of the client.
- Support civil and social initiatives, including environmental protection.
We support the Client Protection Principles initiated by the Smart Campaign and we pursue a policy of strengthening these principles in our organization. These Principles are designed to protect, first of all low-income clients from unprofitable financial services and provide them with high quality of services.
Transparent and objective attitude to personnel, provision of social guarantees and care for personnel is our basis of social responsibility to personnel.
Implementing our mission with constant care for the client and staff, we are talking about the social impact of our loans.
We consider it our civic duty to take part in social processes which is taking place in the country, in implementing socially-oriented programs of the state, as well as our own initiatives for the development of children’s sports, charity, and environmental protection.